Welcome to the Respond1st Compliance Center

This section of our website compiles all of our regulatory information in one place. Some items contained within include our required notices such as our Statement of Privacy Practices and Terms of Service, and other information such as specific terms and conditions.

Required Notices

Notice of Privacy Practices
General Terms of Service
ClientCare CSP Terms of Service
ClientCare CSP Benefit Terms of Service

Respond1st LLC (R1HS) values its users’ privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure those affiliated with Respond1st LLC understand our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to assure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time Respond1st LLC decides to make use of any personally identifiable information on file in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner. This Policy applies to Respond1st LLC, and it governs any and all data collection and use by us. Through the use of www.respond1st.com, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that Respond1st LLC does not control, nor by individuals not employed or managed by us to include sub-contractors. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequently visit to better understand the way in which websites garner or otherwise make use of and share the information collected. Specifically, this Policy will inform you of the following
• What personally identifiable information is collected from you through our website.
• Why we collect personally identifiable information and the legal basis for such collection.
• How we use the collected information and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
Section 1: Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a client, user or provide you with any products or services. This website collects various types of information, such as:
• Voluntarily provided information which may include your name, address, email address and date of birth.
• billing and/or credit card information which may be used when you purchase products and/or services and to deliver the services you have requested.
• Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
In addition, Respond1st LLC may have the occasion, or at times, obligation to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service. Respond1st LLC may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public. Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed registration/membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, to the extent required and any additional uses specifically provided for on this Policy.
Section 2: Why We Collect Information & For How Long
We are collecting your data for several reasons:
• To better understand your needs and provide you with the services and/or products you have requested.
• To fulfill our legitimate interest in improving our services and products and quality assurance procedures.
• To send you promotional emails containing information we think you may like when we have your consent to do so.
• To contact you to fill out surveys or participate in other types of market research when we have your consent to do so.
• To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria:
• The length of time your personal information remains relevant.
• The length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations or any limitation periods within which claims might be made.
• Any retention periods prescribed by law or recommended by regulators professional bodies or associations.
• The type of contract we may have with you.
• The existence of your consent, and/or our legitimate interest in keeping such information as stated in this Policy.
• As deemed required by Respond1st LLC for the purpose of statistical analysis, business reporting and/or regulatory compliance.
Section 3: Use of Information Collected
Respond1st LLC does not now, nor will it in the future, sell, rent, or lease any of its client, customer, or affiliate lists and/or names to any third parties. Respond1st LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Respond1st LLC. Respond1st LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services or products that may be offered. Respond1st LLC may find it beneficial to all our clients to share specific data with our trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, provide registration and ongoing client services, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are required, in accordance with this agreement, to maintain the strictest of confidentiality with regards to all your information. Respond1st LLC uses various third-party social media features and business applications including but not limited to Facebook, Instagram, Twitter, CourseStorm, Zoho and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within Respond1st LLC’s control.
Section 4: Disclosure of Information
Respond1st LLC may not use or disclose the information provided by you except under the following circumstances:
• As necessary to provide services or products you have ordered.
• In other ways described in this Policy or to which you have otherwise consented.
• In the aggregate with other information in such a way so that your identity cannot reasonably be determined.
• As required by law, or in response to a subpoena or search warrant.
• To outside auditors who have agreed to keep the information confidential.
• As necessary to enforce the Terms of Service.
• As necessary to maintain, safeguard and preserve all the rights and property of Respond1st LLC.
Section 5: Non-Marketing, Links & Underage Users
Respond1st LLC greatly respects your privacy. We do maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Respond1st LLC products and services). In certain circumstances, we may use our website, newsletters, or other public means to post a notice. Our website may contain links to affiliate and other websites. Respond1st LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our Respond1st LLC and www.respond1st.com. Respond1st LLC’s website is not directed to and does not knowingly collect personal identifiable information from children under the age of thirteen (13) unless such information is supplied for the purchase of services by a consenting parent or legal guardian. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website and/or obtain services from Respond1st LLC.
Section 6: Security Precautions, Unsubscribe & Acceptance of Terms
Respond1st LLC takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure, or modification of the user’s personal information under our control. The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information. All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters. This will not apply to required notices. To discontinue or unsubscribe from our website or marketing communications, please send an email that you wish to unsubscribe to service@respond1st.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Respond1st LLC will continue to adhere to this Policy with respect to any personal information previously collected. By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and is accepting of such changes.
Section 6A: Special Notice (European Union Users)
Respond1st LLC’s operations are located primarily in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) and sent to the United States. By providing personal information to us, you are consenting to its storage and use as described in this Policy.
Section 7: Contact Us/Report Concerns
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website or information collection practices of Respond1st LLC, please feel free to contact us at the following email, telephone number or mailing address.
Email: service@medicmann
Telephone Number: 804-531-1048
Mailing Address:
Respond1st LLC
Attn Compliance
237 N. Sycamore Street, Unit C
Petersburg, Virginia 23803

OVERVIEW: This website is operated by Respond1st LLC. Throughout the site, the terms “we”, “us” and “our” refer to Respond1st LLC. Respond1st LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current site shall also be subject to the Terms of Service and any additional terms, policies or guidelines that may govern said feature. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 – ONLINE STORE & SERVICE TERMS: By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products or services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services and the possibility of information being released to local law enforcement authorities for further investigation and appropriate action.
SECTION 2 – GENERAL CONDITIONS: We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION: We are not responsible if information made available on this site is not accurate, complete or current. Although we will make every attempt to be complete, thorough and accurate in the presentation of information on our sites, ultimately, the material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information or our staff for clarifications and enough information to make an informed decision. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site and within no time constraint. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES: Prices for our services and products are subject to change without notice. We reserve the right at any time to modify or discontinue a Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of a Service.
SECTION 5 – PRODUCTS OR SERVICES: Certain services and/or products may be available exclusively online through the website. These service and/or products may have limited quantities, seating, or reservation abilities and are subject to our Training Terms of Service policies. We have made every effort to display as accurately as possible the colors and images of our products that appear on our site and, if applicable, within our store. We cannot guarantee that your computer monitor’s display of any color will be accurate. Pictures and/or graphics used during the announcement or advertisement of our training programs are for marketing purposes only and do not depict, in any shape or form, exact particulars of any product or services offered at Respond1st LLC. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services and product/service pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your personal or particular expectations, or that any errors in the Service will not be present and further, those present will necessarily be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION: We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities or services purchased per person, per household or per order. These restrictions may include orders placed by or under the same client account, the same credit/debit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by technology known to produce spam or malicious orders in an attempt to violate policies or individuals attempting to utilize our products or services outside of its intended purpose and use. You agree to provide current, complete and accurate purchase, registration and account information for all purchases made on our website or registration portals. You agree to promptly update your account and other information, including your name, mailing address, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS: We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS: Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS: If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 – PERSONAL INFORMATION: Your submission of personal information through our service is governed by our Privacy Policy. You may view our Privacy Policy here.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS: Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 – PROHIBITED USES: In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY: We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Respond1st LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION: You agree to indemnify, defend and hold harmless Respond1st LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. SECTION 15 – SEVERABILITY: In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT: The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 – GOVERNING LAW: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Petersburg, Virginia, 23803, United States of America.
SECTION 19 – CHANGES TO TERMS OF SERVICE: You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION: Questions about the Terms of Service should be sent to us at service@respond1st.com.

Est: 03/27/2017
Rev: 01/01/2019

The ClientCare CSP is an exclusive program of Respond1st LLC.  This program was created to support the certification obtained at or through Respond1st LLC.  Benefits within this Certification Support Plan are issued “as is” and are not subject to negotiation or alterations.  The Certification Support plan, as a whole, is also delivered on an “as is” basis. 
ELIGIBILITY:  A client is defined as eligible to participate in this program if he/she has successfully completed a training course through Respond1st LLC AND this course offers a formal certification upon completion.  Certifications obtained by other training companies or instructors are not eligible for participation in the ClientCare CSP.  To remain eligible for the benefits of this program, the Client’s certification must remain valid and active.  In the event a certification issued by Respond1st LLC is recalled, suspended, revoked or otherwise made invalid by the issuing authority or its acting agents, the plan will subsequently be void and immediately cancel.  An eligible client does not represent a client that is actively participating in the plan.  To be a participant of any CSP, the client must meet eligibility AND be enrolled into a plan.
ENROLLMENT: Enrollment into the ClientCare CSP is automatic and occurs within seven (7) to ten (10) business days after eligibility has been confirmed and the student has been awarded their certification.  Client’s wishing to not participate in the program are required to opt-out.  Client may opt-out at any time during the active cycle of their plan, however, once a client has opted-out, they are not allowed to opt-in until a qualifying event has occurred such as renewal of a certification or reinstatement of a previously suspended/revoked certification. 
START/STOP:  The plan will be considered active upon enrollment and receipt of plan documents by the client.  The plans active cycle will follow the student’s certification cycle.  This means that the plan will remain active and in force until the date of expiration on the client’s certification card.  The plan will expire at 12 midnight on the date of expiration.  Orders made and approved prior to the plan’s expiration will be fulfilled.  Should a student renew their expiring certification prior to its actual expiration and be enrolled into a new CSP, the currently active CSP will prevail until its expiration.  At such a time, the new CSP plan will go into effect.
COVERED PARTY:  The plan will cover the holder of the certification only.  Plan benefits cannot be shared with another party, especially a party that is not certified by Respond1st LLC.  In the case of minors, a parent or legal guardian may hold authority to administer this plan on the behalf of the minor up and until the minor becomes of the majority age of the state to which this CSP is administered in.
NO GUARANTEES:  Respond1st LLC makes no guarantee that the plan, or its benefits, will always be available or that scheduling will always occur when originally promised.  The ClientCare CSP is an “as is” program and orders/scheduling are on a first come, first served basis with most services being at the availability of resources such as instructors and other third parties.  No warranty is implied through this CSP. 
ACCESS TO BENEFITS:  Plan participants may access their benefits or make claims to use said benefits by calling Respond1st LLC during their normal hours of operation.  Benefits or services will typically not be available the same day of ordering.  As this is a CSP, all claims must be reviewed and approved by the plan administrator.  When such a time as an order has been approved, it then can be fulfilled by Respond1st LLC.  This process, although times may vary, may take up to forty-eight (48) hours to complete.  Online access to benefits is not available currently.
RIGHT TO WITHDRAW:  Respond1st LLC reserves the right to change, suspend, or cancel the CSP at any time with or without advance notice.
SERVICE EXCLUSIVITY: Most benefits of this CSP are exclusive to the CSP and are not stand-alone services or products available to clients for order or purchase at Respond1st LLC.  Clients must be a plan participant to receive access to exclusive benefits.  If a benefit is available as a stand-alone product or service at Respond1st LLC, it will be noted in the specific benefit terms.

The RefreshSesh benefit allows eligible plan participants to meet with a Certified Instructor for a maximum of thirty (30) minutes per session to refresh or retrain themselves on the topics and skills learned within a certification training course.
Terms: This service is provided as an exclusive benefit of the ClientCare CSP. Therefore, Respond1st LLC clients are not eligible to access this benefit if not enrolled in an active CSP. Sessions are administered virtually only through a specified virtual learning environment or platform. In-person meetings/sessions are not provided or covered through this benefit. Session orders are executed in the order received and sessions are scheduled no earlier than seventy-two (72) hours post order and approval. Scheduling of sessions is based on instructor availability and operational demand. Clients are required to submit an email “agenda” to the plan administrator at least forty-eight (48) hours prior to the start of the RefreshSesh. Client(s) not submitting their agenda email will be cancelled and either rescheduled or benefit will be denied and client must resubmit an order to rebook the session.  Clients booked for a scheduled session may only reschedule one time before being required to re-order and claim the benefit. Topics discussed in the session must remain in line with the topics that were taught during the initial training course and/or applicable to the certification held by the student. Benefit cannot be utilized to discuss topics or review skills taught in training courses to which the student has not been formally trained and/or certified in and those not obtained from Respond1st LLC.  No training materials, supplies, or equipment are provided to the student prior to, during, or after the session. Students, however, will be required to reference and utilize materials, supplies and/or equipment obtained during initial training. Instructors cannot recommend, defend, or certify products, services or literature not provided by Respond1st LLC, accrediting bodies such as the AHA or ASHI or its partners/vendors/affiliates. This includes information or equipment sourced online or through another company or vendor.
Allowances & Limitations: The client is allowed two (2) sessions per certification cycle with a limit of one (1) per plan year. Unused session time does not rollover. The client is allowed one (1) hour of instructional time with a limit of thirty (30) minutes per session. Training or product advisement is not included in this benefit. Should the client meet his/her maximum allowance or limits, subsequent orders will be approved with out of pocket cost to the client at the current rate for the service.
Value: Approximate value of this benefit is $30.00
The InstaCard benefit provides eligible plan participants with a digital copy of their certification card and account access lockout service for clients who have lost access to the platform or third-party service hosting the digital certification.
Terms: This service is provided as a benefit of the ClientCare CSP AND as a stand-alone service. Therefore, Respond1st LLC clients are not required to access this benefit solely through an active CSP. Digital copies of certifications will be delivered to the email address on file for the client. This benefit does not provide for printed copies of certification cards and cards are not able to be picked up in office. Lockout service includes technical support for organizations Respond1st LLC is authorized to do business with which includes the American Heart Association (AHA) and the American Safety & Health Institute (ASHI) or Health & Safety Institute (HSI). Services include forgot password assistance, locked account recovery, username update/change assistance and file save and recovery. Service does not provide service for card errors or product inaccuracies. Service does not cover the reissuance of a certification.  This client is required to provide the Plan Administrator with all information necessary to provide approval to claim which may include pieces of personally identifiable information.
Allowances & Limitations: The client is allowed two (2) digital InstaCard deliveries total with a limit of one (1) delivery per plan year. The client is allowed two (2) hours total of research and lockout assistance with a limit of one (1) hour per request for lockout assistance.  Should the client meet his/her maximum allowance or limits, subsequent orders will be approved with out-of-pocket cost to the client at the current rate for the service.
Value: Approximate value of this benefit is $30.00

The General Notary benefit provides eligible plan participants to receive a complimentary notarial act performed by a Commissioned Commonwealth of Virginia Notary. This service is in partnership with Sargent Notary Services, LLC.
Terms: This service is provided as a benefit of the ClientCare CSP AND as a stand-alone service. Therefore, Respond1st LLC clients are not required to access this benefit solely through an active CSP.  Respond1st LLC clients are able to access this service as a stand-alone service for a small nominal cost outside of this CSP. This benefit does not cover Mobile Notary services and all notarial services are to be provided in-office. In-office Notarial services will be provided on an appointment basis only. Notarial acts allowed are as per the prescribed acts within the Handbook for Virginia Public Notaries. This benefit does not cover notarial acts that require the services of a Notary Signing Agent.
Allowances & Limitations: The client is allowed one (1) notarial act with the signing limit restricted to the plan participant only. Should the client meet his/her maximum allowance or limits, subsequent orders will be approved with out-of-pocket cost to the client at the current rate for the service.
Value: Approximate value of this benefit is $5.00
The AutoDiscount benefit provides eligible plan participants a significant percent-based discount for their loyalty in returning to Respond1st LLC to renew an expiring certification.
Terms: This service is provided as an exclusive benefit of the ClientCare CSP. Therefore, Respond1st LLC clients are not eligible to access this benefit if not enrolled in an active CSP. Client must have received initial certification through Respond1st LLC. The discount is provided to the client upon entering his/her recertification period (this period is defined as the time from ninety (90) days prior to the expiration date up to the date of expiration). The AutoDiscount must be utilized within the recertification period and cannot be honored after the certification has expired. Clients must register through the Respond1st LLC online registration system to take advantage of discount(s) and AutoDiscount is only valid on training courses meeting the same certification type as the original certification. AutoDiscount cannot be used on registrations received via alternate registration methods such as phone registration. Client will be issued a Renewal Offer Letter when client has entered the recertification period via the email address on file which will outline the amount of the discount and the method to access and utilize the same. Discount amount is based on cost of course at time of use, cost of materials and type of course. AutoDiscount cannot be combined with any other discount or offer and cannot be used in conjunction with promotional, specialty, or otherwise discounted pricing. AutoDiscount cannot be used with any assignment under either the GroupAccess, CustomBuild, or TotalAccess training administration protocol by Respond1st LLC.
Allowances & Limitations: The client may only utilize this benefit once during the plan’s active cycle with a limit of any discount exceeding 25%.
Value: The approximate value of this benefit is up to $20.00
The CertWatch benefit places your certification on an internal clock and notifies you throughout your recertification cycle to avoid a lapse in your certification.  You can also take advantage of email alerts when the science changes relative to your certification.
Terms: This service is provided as an exclusive benefit of the ClientCare CSP. Therefore, Respond1st LLC clients are not eligible to access this benefit if not enrolled in an active CSP. CertWatch will notify the client upon entry into their recertification cycle and continue to notify the client via email periodically until either the expiration or renewal has taken place.  This benefit allows the client to “pre-pay” for their anticipated renewal course and to avoid losing the automatic discount.  A client will only be allowed to pre-pay for the course to which he/she is eligible for and special pricing will only be extended to the same.  The pre-pay feature is only available for future assignments or special builds under the plan participants name and not be available should the client register for a posted course or participate in the CustomBuild program.
Allowances & Limitations: This benefit is limited to one (1) pre-pay of an eligible training assignment so long as the conditions to do so.
Value: The approximate value of this benefit is $0.00